Refund policy

Returns and order help

Each item is made after you order. We do not accept returns or replacements for choosing a smaller or larger size. Please check the measurements for your selected garment and color before ordering, and contact us for fit help if you are unsure.

Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

The Subtle Nerd operates with Printful, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!

Along with Printful, we will review replacement/return requests only:

(a) if a product is damaged

(b) there is a print error

How to reach us

Email andrew@axeandbow.com with your order number and a photo of the problem. We read every one. Damaged items and print errors are on us, so tell us within a week and we will make it right.